This page provides required business disclosure information under Japan’s Act on Specified Commercial Transactions, for customers using Ezbuy Japan’s services.
- Business name: Ezbuy Japan Joint Stock Company (Ezbuy Japan JSC)
- Address: 〒136-0075 Tokyo, Koto, Shinsuna, 3 Chome−10−8, 1F Warehouse 3 (Japan)
- Certificate of Business Registration No. 0115 - 01 - 026853
- Person responsible for operations: Mr. Hidemi Urano (Managing Director)
- Phone number: +81 3 6770 3693
- Support hours (Japan time): Please contact by email first for the fastest handling. Phone support is scheduled as needed.
- Email address: [email protected]
Ezbuy Japan provides cross-border logistics and fulfillment-related services for B2B customers, including (as applicable): warehousing, inbound handling, inventory storage, order processing, pick & pack, labeling, documentation support, and shipment handoff to carriers.
Service fees are shown in quotations, service scopes, rate cards (if provided), and/or invoices.
Fees may vary by workflow, destination, handling requirements, and carrier routing.
In addition to service fees, customers may be responsible for third-party or transactional costs, including but not limited to:
- Carrier charges (freight, surcharges, label costs) once purchased/issued
- Customs duties, taxes, inspections, and governmental charges
- Bank transfer fees, payment processing fees, and other transaction charges
- Rework costs caused by missing/incorrect documents or restricted/prohibited items
These costs may be billed separately or included on an invoice depending on the service flow.
Payment methods depend on the billing flow and may include card payments, bank transfer, and other methods made available through the payment interface or invoice instructions.
- Card payments: processed at the time of payment confirmation.
- Bank transfers: must be completed by the due date stated on the invoice.
Ezbuy Japan may suspend service execution if payment is overdue or risk checks require additional verification.
Service provision starts after:
- Ezbuy Japan accepts the request and confirms scope, and
- Required information/documents are received, and
- Payment conditions (if applicable) are met.
Shipping/transit timelines are dependent on carrier operations, customs clearance, and external factors beyond Ezbuy Japan’s control.
Refund handling is governed by the Refund Policy and assessed case-by-case depending on the stage of execution.
Key principles:
- Refund requests should be submitted within 30 calendar days from the service fee charge date or invoice date (as applicable).
- Non-refundable items may include: payment processing fees, bank fees, carrier fees once purchased, customs/taxes, and any executed service steps (e.g., inbound handling, storage used, pick & pack completed, relabeling, handoff).
When services are partially performed, Ezbuy Japan may issue a partial refund for the unperformed portion after deducting incurred costs and completed work.
For billing questions, service quality issues, or dispute handling, email [email protected]
with:
- Invoice/transaction ID
- The service scope and timeline
- A clear issue description and supporting evidence (if available)
Ezbuy Japan may request additional information to validate execution records and third-party charges.
Customers must ensure shipments comply with applicable laws, carrier rules, and Ezbuy Japan’s published policies for restricted/prohibited items and documentation requirements.
If goods are held, returned, confiscated, or destroyed due to non-compliance or missing/incorrect documentation, customers are responsible for related costs and consequences.
If there is any conflict between this disclosure and signed/commercial documents (e.g., service scope, quotation, invoice, written agreement), the written commercial documents take precedence for that specific engagement.
